Terms of Service

By accessing our website or using any Ganat Infotech product or service, you agree to these Terms on behalf of your organisation. If you do not agree, please discontinue use.

Ganat Infotech provides SaaS products (including Call Center Management and the School Attendance System) and integration services (WhatsApp Business Platform and SMS). Specific scope, uptime and support commitments are captured in the individual customer agreement or order form.

3.1 As Data Fiduciary DPDP

• Obtaining free, informed and specific consent from Data Principals (or their guardians).
• Providing DPDP notices to students, parents and staff.
• Enabling and honouring Data Principal rights (access, correction, erasure, nomination).
• Maintaining accurate records of consent and withdrawal.

3.2 Meta/WhatsApp account ownership META

• The school owns its WhatsApp Business Account (WABA) and is the sender of record.
• The school controls message content, recipients and opt-in records.

3.3 Opt-in DPDP META

Opt-in collected by the school must meet both DPDP consent requirements and Meta's opt-in requirements before any message is sent.

• Acting solely as Data Processor on documented instructions from the school.
• Implementing reasonable technical and organisational security measures.
• Notifying the school of a personal data breach without undue delay.
• Binding sub-processors to equivalent data protection obligations.
• Data Processing Agreement DPDP — A Data Processing Agreement (DPA) is executed as part of every customer subscription before any personal data is processed. The DPA sets out the scope, purpose, and duration of processing, the types of personal data involved, and the obligations of both parties under the DPDP Act 2023.

• The school must comply with Meta's WhatsApp Business Platform policies at all times.
• Ganat facilitates Embedded Signup and technical onboarding only.
• No guarantee of message delivery is provided; delivery depends on the Meta platform and recipient settings.

Templates must be submitted for Meta approval before use outside the 24-hour window. The school is responsible for the accuracy and appropriateness of template content; Ganat may decline to submit templates that appear to violate Meta policies or Indian law.

You may not use the services to send unlawful, misleading, abusive or unsolicited content, to circumvent platform rate limits, or to process data without a lawful basis.

To the maximum extent permitted by law, Ganat Infotech's aggregate liability is limited to the fees paid in the preceding 12 months. Ganat is not liable for Meta platform outages, message delivery failures, or the school's failure to obtain or maintain valid consent.

These Terms are governed by the laws of India. The courts at Pune, Maharashtra have exclusive jurisdiction over any dispute.

We may update these Terms; material changes are notified at least 15 days in advance by email or in-app notice.