Frequently Asked Questions

Ganat Infotech is an Indian software company that builds practical SaaS products to help businesses grow. Our primary product is the School Attendance System using IoT. We also offer Call Center Management and WhatsApp and SMS integration services. Our philosophy is simple: "We aren't here to just do business—we're here to grow yours."

We are based in Pune, Maharashtra. Our office is at Aashirwad Society, Manik Baug, Sinhagad Road, Pune – 411051. You can reach us at info@ganatinfotech.com or call +91 94224 18795.

Yes. We use AI to make operations smarter — intelligent lead prioritization, smarter follow-ups in call centers, automated insights, smart alerts and better decision support across our products.

Call Center Management is our operational dashboard designed for call centers and service businesses such as pest control, AC maintenance, home cleaning and field services. It manages missed calls, leads, follow-ups, team performance, order tracking and customer notifications via SMS — all from one place. You can explore it at https://p2k.in/.

Call Center Management is ideal for small to mid-sized service companies that handle inbound/outbound calls and field operations. Typical users include telemarketing teams, pest control companies, AC service providers, home cleaning businesses, multi-branch service operations and any business that needs real-time visibility over leads, calls and task execution.

Call Center Management supports sending notifications via SMS today. WhatsApp notifications are coming soon.

Yes. Call Center Management is designed to support multi-branch operations. Managers get real-time visibility into team activity, leads and performance across different locations from a single dashboard.

Call Center Management supports role-based access with roles such as Verifier, Telecaller, Operation Executive, Operation Manager, Manager and Admin. This ensures team members only see the information relevant to their responsibilities.

The product is live and deployed with schools in Pune and across Maharashtra. It uses IoT devices for automated check-in/out and provides real-time dashboards and reports for administrators. It is designed to follow India's DPDP Act 2023.

Students are identified through IoT-enabled devices or tags. When they enter or exit the school, the system automatically captures the attendance. Data is recorded in real time and reports are generated for administrators.

Contact us at info@ganatinfotech.com or fill out the form on the product page to book a demo. We are actively onboarding schools in Pune and across Maharashtra.

Your school is the Data Fiduciary — the entity that decides what data is collected and why. Ganat acts as a Data Processor, processing data only on your school's instructions under a written Data Processing Agreement. We do not use student or parent data for our own purposes, and we never sell it. Our systems are designed to follow India's DPDP Act 2023.

Under the DPDP Act 2023, parents and guardians have the right to access a summary of their child's personal data, request corrections, request deletion, and withdraw consent at any time. Schools can manage these requests directly from the Ganat admin dashboard.

Yes. Parents can withdraw consent at any time by contacting the school. Once withdrawn, notifications stop within 48 hours and the parent's data is deleted within 30 days, unless retention is required by law or state education regulations.

All data is stored on secure cloud infrastructure with encryption in transit and at rest. For details on data residency, contact us at info@ganatinfotech.com.

Our designated Grievance Officer under the DPDP Act 2023 is Pankaj Penkar. You can reach him at grievance@ganatinfotech.com or +91 94224 18795. Response time: within 7 working days. For more details, visit our Grievance Officer page.

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We are building a WhatsApp Business API integration service for Indian businesses — automated notifications, order updates, and two-way customer support. Coming soon. Contact us to join the waitlist.

We provide high-delivery SMS gateway services for OTP, transactional alerts, promotional messages and bulk SMS. Our SMS integration can be easily connected to your existing systems via API.

Call Center Management supports SMS notifications today. WhatsApp support is coming soon.

You can request a demo by filling the contact form on our website, emailing us at info@ganatinfotech.com or calling +91 94224 18795. Our team will get in touch to understand your requirements and schedule a personalized demonstration.

Most teams can start using Call Center Management quickly after a short onboarding call. We help with initial setup, user roles and basic configuration so you can begin managing calls and operations without delay.